Monday, March 30, 2015

DO NOT BUY! The WD My Cloud 6TB Personal Cloud Storage Device

Do you need cloud storage for all of your travel photos? I do! Do you not want to pay the ridiculous monthly or annual fees for years on end for Dropbox, Microsoft OneDrive, or Amazon Cloud?  I know I do not! The best and most cost-effective alternative is a "personal cloud", a wireless external hard drive (or drives) connected to your home wireless network with tons of storage space (up to several terabytes - TB - 1TB = 1,000 megabytes) that you can access either at home with your computer (or mobile device) or remotely anywhere in the world. 

After my old personal cloud failed, a 4 TB Western Digital (WD) MyBookLiveDuo, I had to find a replacement, so I decided to give WD one more chance only because of the decent price and good reviews on their new My Cloud products. I purchased a WD My Cloud 6TB Personal Cloud Storage device on Amazon for $269.99 plus tax, hoping that it would "connect effortlessly" to my network as advertised.

The WD MyCloud would not connect to my network when it arrived and after spending an additional 3 hours on the phone with tech support, 5 total, they could not help me and told me to return it to Amazon.  The only reason I chose Western Digital again after having two other products that failed, a 1TB MyPassport and a 4TB MyBookLive Duo, was because of the dearth of available products out there and the poor reviews on Seagate products. Never again WD!

CombatCritic Gives WD My Cloud 6TB Personal Cloud Storage 0 Bombs Out Of 10 ... Can't Get Any Lower Than That ... And A Spot On CombatCritic's Wall Of Shame 

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Title:  DO NOT BUY! The WD My Cloud 6TB Personal Cloud Storage Device

Key Words: WD My Cloud 6TB Personal Cloud Storage, WD, My Cloud, 6TB, Personal, Cloud, Storage, NAS, WDBCTL0060HWT-NESN, review, Western Digital, western, digital, CombatCritic, TravelValue, travel, value, tech, technology, photo

Friday, March 13, 2015

TravelValue, TravelSafe, ValueTravel .... Follow CombatCritic To Travel Value

Title: TravelValue, TravelSafe, ValueTravel .... Follow CombatCritic To Travel Value

Key Words: Trademark, Copyright, 2011, 2012, 2013, 2014, 2015, TravelValue, TravelSafe, ValueTravel, Follow Me To TravelValue, CombatCritic, 3rd Wave Media Group, LLC

Thursday, March 12, 2015

United Airlines: "We Don't Care, We Don't Have To"

United Airlines, Inc.
77 W Wacker Dr
Chicago, IL 60601
b/t Lower Wacker Dr & Michigan Ave in The Loop

I do not usually write reviews so many weeks or months after the fact, but being in India for four months where Yelp did not yet exist, I felt compelled to add my two cents worth while there and after I returned ...

My first two of three United flights to Delhi were both two hours late and I had to rush through Frankfurt Airport to catch my final flight after already spending close to 20 hours traveling (with 7+ yet to go). I somehow made it!

However, when I recently checked my mileage balance on, my final leg still had not been added to my balance, requiring me to submit a request that still has not been answered.

Airlines in general, and United in particular, just do not care about customer service because they do not have to. They know that most of us will probably purchase the cheapest fare, so it will only be a matter of time before we return even if their service is pitiful, which it usually is ... rude check-in and gate agents, aggressive flight attendants, and poor on-time departure/arrival record ... they should change their motto to: "United Airlines,We Don't Care, We Don't Have To"

As my India trip neared its end, I have to say that United came through with flying colors. 

When one of my wife's return flights in mid-January was rescheduled, leaving her a 30 minute layover to clear immigration/customs, re-check her bag, and get to the next gate (IMPOSSIBLE), we contacted United and were quickly dismissed ... "sorry"! But when we got our travel insurance company involved, they were able to change her flights and get her home in time to attend a meeting at work the following morning.

but, the saga continued ...

I received a call in early February, three weeks prior to my scheduled departure, informing me that my 84-year old mother had been hospitalized and was not doing well.  I contacted my travel insurance company (Allianz Global Assistance/AGA Service Company /Jefferson Insurance Company) thinking that they would be as professional as my wife's, but after 12+ hours of being ignored (on their 24/7 Hotline), I contacted United reservations in New Delhi.  They were not extremely helpful, but when I was finally transferred to an American employee, she was outstanding.  She quickly found me a flight two days later (i had to get from Southern India to Delhi the next day) and WAIVED THE $300 CHANGE FEE ... without even asking.  I was able to get home to see my mother and spend a couple days of quality time before she passed away on 2/12/2015. At that point I was much happier with United.

and continued ...

Then, just three weeks after my mother passed, my wife received word that her father had suddenly died in Naples, Italy where he and her mom live. I logged-in to my United account to search for "bereavement fares", but even though a link appeared in the search results, there was no such information on their website. It turned out that United discontinued their bereavement fares at some point in the recent past. When I called United Customer Care, a deceiving term, I was connected with their offshore "care" center in Manilla, Phillippines where I was quoted $4000 for a single ticket ... $1600 more than the cheapest fare available on and $2350 more than we eventually paid Delta airlines. Thanks for your compassion United!

Up, down, up, down, fleeting moments of excellence, but mostly a "we don't care" attitude, lousy customer service, and absurd prices.  After the recent positive experiences detailed above, finding out post de facto that 15,000 of the 20,000 miles from the US to India and back I paid dearly for were not eligible for frequent flyer credits ("K Class" was their excuse) and the $4000 quote for a last-minute bereavement fare earns United Airlines a spot on my Wall of Shame.

Key Words: United Airlines, united, airlines, airfare, fly, friendly skies, compassion, fare, customer, service, CombatCritic, TravelValue, travel, value