CombatCritic's

CombatCritic's

Friday, August 12, 2016

Lawrence, KS: Unscrupulous, Rude, Unprofessional ... AVOID HARRIS AUTO REPAIR AT ALL COSTS!

Harris Auto Repair

811 E 23rd Street
Lawrence, KS 66046
Phone: (785) 838-4488
Website: harrisautorepairinc.com
Prices: $$$$

Unscrupulous, rude, unprofessional ... AVOID HARRIS AUTO REPAIR AT ALL COSTS! 

Read my initial Yelp review dated 4/25/2016 for reference.

I have no idea how these guys get 5-star ratings on Yelp, other than from friends, but take this Yelp Elite's word for it, think twice before taking your car there because your or someone else's life could be in jeopardy if you do.

I should have gone with my gut feeling on these guys. Something was just not right, but I could not put my finger on it. Now I know what the problem is. They either do shoddy work or charge people for doing nothing at all because the $600 brake job they "supposedly" did on my car in April nearly caused me to rear end a bus that decided to stop in front of me (for no apparent reason) a little over a month ago and less than 3 months and 500 miles after they "fixed" my brakes.

As I mentioned in the review I wrote 3 days after they did (or did not do) the work referenced above, the brakes seemed no different than before I spent $600, but I trusted them and gave them the benefit of the doubt, assuming that the brakes worked fine and the vehicle was safe to drive. It is not. I was not very close to the bus I mentioned above, but when it unexpectedly stopped in the middle of a block for a jaywalking pedestrian, my brake pedal went straight to the floor and my car came to a very slow stop, barely missing the rear end of the bus. I was very lucky that I did not hit the bus, stopping inches from its bumper. Anyway, I was leaving town for a month and did not have time to take the vehicle in and tell them about the problem before I left, so I thought it could wait until I returned.

Well, now I am back from my trip and decided to stop by Harris Auto Repair today to tell them about the problem with their brake job. As I explained the problem, to Lance I believe, it seemed obvious that he was not going to stand behind the repairs they may or may have not made. Instead, telling me all of the things that could possibly be wrong with my brake system, I then asked him if they had inspected the system when they performed the work in April and why I was having the same exact problem after spending $600 in their shop. If they were in-fact "professionals", they would have inspected the brake system thoroughly (which I paid an extra $86 for), diagnosed the problem correctly, and performed NECESSARY repairs, charging me a fair price for work performed. At this point he started to get indignant with me, raising his voice and saying "look Chris, we've been through this before ... blah, blah, blah". That was when I stopped listening, realizing he was not about to stand behind their shoddy work (which nearly caused an accident) and telling him "Fine, I'll just take it somewhere else to get your work fixed".

On a similar note, a week or so ago (the day after I returned) I asked them for an estimate to have three belts replaced on the same vehicle (at which point I planned on telling them about the brake problem) and was quoted around $230, but I was alone and they could not shuttle me back and forth while the work was being performed, so I decided to go to my regular mechanic. Mike, at Don's Auto Center on 11th Street (near Haskell), quoted me $160 to replace the belts, which he did in an hour, charging me exactly what was quoted.

I will never consider taking our cars to Harris Auto Repair again and highly recommend that you consider doing the same. I have had extremely poor experiences with mechanics in Lawrence (Das Autohaus is another example) where integrity appears to be severely lacking, Don's Auto Center being the sole exception. So take your vehicles there because they are honest, you can trust them, they do good work, and they will charge you a fair price ... unlike Harris Auto Repair.

CombatCritic Gives Harris Auto Repair 1 Bomb Out Of 10, Earning Them A Spot On CombatCritic's "WALL OF SHAME!











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Title: Lawrence, KS: Unscrupulous, Rude, Unprofessional ... AVOID HARRIS AUTO REPAIR AT ALL COSTS! 

Key Words: Harris Auto Repair, Harris, mechanic, car, auto, automobile, Volkswagen, VW, battery, repair, cost, con, pro, rude, Lawrence, Kansas, Yelp, combatcritic, review, wall of shame

Monday, July 25, 2016

Editorial: Airbnb Condones Unprofessional Behavior And Discrimination By Its Hosts

Airbnb
San Francisco, California

I have noticed a recent trend on Airbnb, in Eureka, California at least, where hosts have either canceled after having made a "confirmed" Instant Booking or ignored my requests to reserve a room posted as "available" on their calendar during the applicable dates.

I requested a reservation on two different occasions at Jennifer's Garden View Room for a upcoming trip to Eureka, changing the dates due to unforeseen circumstances, but never getting a response despite promises to get back to me the "in next day or so". Here is the transcript of messages:
July 6, 2016
Hi Jennifer! 
I'm thinking of coming to Eureka for at least a week. Your calendar looks clear and I'm finalizing the rest of the details, but want to make sure your place is available and for how long before I make reservations in other towns. 
Look forward to hearing from you soon.
Thanks!
Chris
--------
July 6, 2016 
Hi Chris! 
Nice to hear from you. I will have to check with a couple of possible renters and get back to you in the next day or so. 
Thanks! 
Jennifer 
 ----------
July 9, 2016 
Change of plans out of my control ... Please let me know if your place is available (during these dates) or know (of) another option. Not much available in my price range in town during that period. 
Thanks! 
Chris
------- 
July 9, 2016 
Hi Chris. Good to hear from you. I need to check my calendar tomorrow and get back to you. 
Jennifer
------ 
Not one, but six days later and no response from Jennifer, I sent he another message: 
July 15, 2016 
I'll take the silence as a no. Not having much luck with Eureka hosts. Thanks anyway! 
Chris 
------ 
July 16, 2016
Sorry Chris, I haven't been able to check my phone or work on your questions. But I think I'll pass on this one. 
Extremely unprofessional behavior and bordering on discriminatory, considering the fact that the room is posted as available, but she refuses to accept my reservation. Maybe I should change my profile:
About Me 
School: Los Altos High School (Hacienda Heights, California); California State University, Los Angeles, California 
Work: Retired Air Force Officer, Licensed Professional Counselor specializing in the treatment of PTSD with military and Veterans 
Languages: English, Italiano

After being ignored, then refused, by Jennifer, I checked Airbnb for other options in Eureka during those dates and, oddly enough, Jennifer's Blue Room - Arcata, CA, United States was still available for the exact dates I was requesting. It seemed obvious that Jennifer did not want me staying with her for some reason. Maybe she does not like Veterans because that was all she knew about me based on what is in my profile, that and the countless positive reviews from hosts we have stayed with.
As I mentioned earlier, I made an "Instant Book" reservation (for the very first time) at Terri's "Serene Views", a different private room in Eureka, California. Instant Book is a feature that allows you to enter your dates of travel and if a listing's calendar has no occupancy during that time, you can get an instant "confirmed" reservation instead of waiting for the owner to get back to you. Sometimes it takes days to get a confirmed reservation from some of these ding-a-lings, so when I saw what looked like a nice place at a good price, I cancelled a reservation I had made on another site in the interim and booked with Eureka Terri ... BIG MISTAKE!

An hour-and-a-half later, I got a message from Terri:
"Looking forward to meeting you!"
BUT ... nearly four hours later, as I was prepping for my trip, I received this surprising, inadequate and unprofessional excuse from Terri:
"My family requests a visit during this time. Hope you find a suitable replacement. Thank you."
Here is Airbnb's CONFIRMATION OF MY CANCELLATION:
UNSAT ... FUBAR ... My week in Eureka was now Tango-Uniform  and I scrambled to find a place to stay in my price range ... thanks, for nothing Jennifer, Terri and Airbnb!

I had to pay hundreds of dollars more because a couple of Airbnb Airheads, an unprofessional newbie and a tree hugging liberal, could either not keep their calendars up-to-date or simply discriminate against guests based on the information in our "verified" profiles. It makes Airbnb look bad because they condone this unprofessional behavior and it should not have been allowed. 

What is the purpose of Instant Book if your confirmed reservation can simply be cancelled on a whim by the host? Useless ... both Instant Book and Airbnb's response to the situation ... because when I sent them a message communicating my dismay, all I got was an automated response telling me, to paraphrase: "we're too busy and important to respond to every customer ... sorry, you are on your own bub!"

Here is the message I sent to Airbnb, telling them about the discriminatory behavior by their hosts:
I requested a room for these exact dates on two occasions with Jennifer and she told me there was no availability (just yesterday), yet this room in her home is advertised as available during that period. She told me twice that she'd "get back to me" the next day, but failed to contact me after more than 5 days both times, leaving me hanging without a reservation. 
She is the second inconsiderate host in Eureka, having Instant Booked a room at another house (with Terri), only to have (her) cancel four hours later.
Airbnb should police their hosts a little better to prevent unprofessional behavior and/or outright discrimination against Veterans (and many others according to the NY Times and numerous lawsuits). It's obvious that these "liberal" hosts don't want a male, conservative, retired, military officer staying with them and that is not just wrong, it's illegal.
If you don't do something about it, I will. 
Thanks!
Chris S
I have yet to receive a response from Airbnb, hence, I am writing this editorial. If you would like to read the New York Times article on Airbnb's condoning of discriminatory behavior by their hosts, you can read more here: New York Times: Discrimination by Airbnb Hosts Is Widespread, Report Says

CombatCritic Gives Discriminatory Jennifer, Cancellation Terri And Airbnb 1 Bomb Out Of 10 And A Spot On MY WALL OF SHAME ... More Bombs Are Better!
 One Bomb Equates To:

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Tabelog - Official Judge (Bronze)

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Title: Editorial: Airbnb Condones Unprofessional Behavior And Discrimination By Its Hosts

Key Words: Airbnb, room, apartment, stay, Jennifer, Terri, Eureka, Arcata, CA, California, accomodation, hotel, CombatCritic, TravelValue, travel, value, service, review, Yelp, Zomato, Tabelog, airbnb.com

Translation for Civilians: FUBAR = "Fucked Up Beyond All Repair"

Friday, June 24, 2016

Adios TripAdvisor! Sketchy Business Practices And Zero Customer Support Led Me To Delete My Account

TripAdvisor Inc.
400 1st Avenue, Needham, MA 02494
Phone: 781-800-5000


I was, and the operative term is "WAS", a TripAdvisor "Top Contributor" until recently with hundreds of reviews and photos in many of the 41 countries I have visited. My reviews are honest and as objective as anybody's opinion can be and I received hundreds of "Helpful" votes for my reviews and photos.
TripAdvisor is very selective about the reviews it posts, unlike Yelp (where I have been "Elite" since 2014), refusing to post reviews willy-nilly based on criteria only they are aware of. I think the operative answer is, if a review does not conform to a "standard" which favors the business that is paying them for advertizing, then it does not conform and is not posted.

For example, I have written several reviews that TripAdvisor refused to post, claiming that the content was "too similar to that found on the internet". Basically, they were saying that I plagiarized my content from a website, something I have never done nor will I ever do. I may use information from a website or pamphlet as background for readers in a review or copy the ingredients for a recipe from their menu for simplicity's sake from time to time, but never word for word and I always edit the material into my own words and style. Sometimes they simply refuse to post a review with no reason given as was the case with my review of the Villisca Axe Murder House, having submitted the review numerous times without it being published and without explanation.
TripAdvisor would not exist without the reviews of travelers, so I find it extremely self-serving and deceiving to refuse to post reviews from Top Contributors that do not conform to their paying advertiser's demands. I put a lot of time and effort into my reviews as evidenced by the 40,000+ visitors to my blog each year and the 40,000+ views of my reviews and photos on Yelp each month. My content is original, honest, and objective as any reviewer can be, so when TripAdvisor recently refused to publish my review of Cataldo's Italian Restaurant in Brooklyn recently (because the content "was not original" ... BULLSHIT!) for the umpteenth time, I deleted my account.

The other reason I deleted my account is because TripAdvisor, as I found out, has zero integrity themselves, allowing people to post reviews whether they have been to a restaurant, hotel, destination, or attraction or not. There is no requirement to having been a customer (as Money Magazine reported in a recent issue - see excerpt from Money Magazine below) to write a review, so businesses can use robots and fake review websites to fluff their ratings, making them relatively useless. I have found during my travels to 41 countries that TripAdvisor may be good for general information about a business or location, but the ratings rarely accurately reflect the experience and now I know why.

Yelp on the other hand uses complex algorithms and your GPS location to ferret out fake reviews. They also have "Elite" members, reviewers like myself that are hand selected by the Community Manager (CM - each major metro has one, a paid Yelp employee) with several face-to-face and virtual interactions taking place between Elites and CMs each year. So if you really want to ensure you are getting a valid rating and honest review, use Yelp and sort reviews or pay attention to those only written by "Elites".

TripAdvisor does not appreciate the countless number of honest reviewers out there, refusing to interact one-on-one with even Top Contributors. Trying to get an explanation for a decision they make or get an question answered is impossible with TripAdvisor, unlike Yelp where you get an answer from a Yelp employee every time you have a concern or question.
My recommendation: Dump TripAdvisor and download the Yelp App on your phone or tablet. You will be glad you did!

CombatCritic Gives TripAdvisor 1 Bomb Out Of 10 And A Spot On My "WALL OF SHAME" ... More Bombs Are Better!









One Bomb Equates To:

Read Reviews By CombatCritic:

Yelp - Elite '14/'15/'16

Tabelog - Official Judge (Bronze)

Zomato - #1 Ranked Foodie

View my food journey on Zomato!



... And Don't Forget To Subscribe To TravelValue TV on YouTube


Tabelog Reviewer CombatCriticView my food journey on Zomato!



Title: Adios TripAdvisor! Sketchy Business Practices And Zero Customer Support Led Me To Delete My Account

Key Words: TripAdvisor, trip, advisor, trip advisor, CombatCritic, TravelValue, travel, value, restaurant, menu, hotel, attraction, destination, review, Yelp, TripAdvisor, Zomato, integrity, reviews

Translation for Civilians: FUBAR = "Fucked Up Beyond All Repair"

Wednesday, June 1, 2016

NYC, NY: Massive Portions, Decent Food, BIG LIES Earn Sarge's A Spot On My WALL OF SHAME

Sarge’s Deli

548 3rd Avenue
New York, NY 10016
Between 37th Street and 36th Street
Midtown East, Murray Hill
Phone: (929) 267-4372
Website: sargesdeli.com
Prices: $$$$
I will be brief because a lack of integrity is a non-starter in my book, so the food is somewhat irrelevant.
We arrived at Sarge's a little after 6pm on Monday, May 30th, 2016 which happened to be Memorial Day. Many places around Manhattan were giving military ID holders freebies on Memorial Day out of gratitude for our service, a nice and much appreciated touch. So when I read the menu in Sarge's window (see photo above) and it said: "Dinner Special (5-9PM Everyday): Choice of Soup or Salad And Beverage (Coffee, Tea, Or Fountain Drink) - All For The Price Of The Entrée Alone", we decided to go in. After being seated, I asked our server (see photo below) about the special because I was contemplating ordering the meatloaf entree ($18.95). She told me: "It's Memorial Day, the offer isn't good on holidays". Rather than go outside and recheck the menu, I believed her, assuming I had misread the offer, ordering the meatloaf anyway. After paying the bill, I went outside and snapped a picture of the menu in question (see menu photo), proving that I was not hallucinating because it states: "5-9PM EVERYDAY" and "every day" means Monday-Friday, Saturday and Sunday, AND HOLIDAYS.

The meatloaf was massive and "OK", my wife's French Dip ($18.95) was expensive, but "decent", and the cheesecake ($6.95) large and "delicious", but our server's deception left a bad taste in my mouth. I could really care less about getting a free $7 soup or salad and a $2 beverage included with my meal (even though my blog is called "TravelValue"), but it is the principle and an inherent lack of integrity on the part of our server that spoiled this meal.


Beside the deception, her service was "abrupt" (it is a NYC kosher deli after all), but efficient and I gave her a 20% tip, something I regretted after reading the "Dinner Special" verbiage for the second time. I do not make a habit of rewarding liars. Deceptive waitress aside, they probably would have received 5 or 6 Bombs Out Of 10, but like our founding father George Washington, I cannot tell a lie ...

CombatCritic Gives Sarge's Deli 1 Bomb Out Of 10 And A Spot On My WALL OF SHAME ... More Bombs Are Better!









One Bomb Equates To:
Read Reviews By CombatCritic:

Yelp - Elite '14/'15/'16

TripAdvisor - Top Contributor

Tabelog - Official Judge (Bronze)

Zomato - #1 Ranked Foodie

View my food journey on Zomato!



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Tabelog Reviewer CombatCriticView my food journey on Zomato!









Title: NYC, NY: Massive Portions, Decent Food, BIG LIES Earn Sarge's A Spot On My WALL OF SHAME

Key Words: Sarge's Deli, Sarge's, sarge, deli, Manhattan, kosher, NYC, New York City, New York, CombatCritic, TravelValue, travel, value, restaurant, menu, review, Yelp, TripAdvisor, Zomato

Translation for Civilians: FUBAR = "Fucked Up Beyond All Repair"

Wednesday, May 4, 2016

Parkville, MO: Half-Ass Estimate, Zero Communication ... We're "The Lawn & Sprinkler Guys"!

The Lawn & Sprinkler Guys
Parkville, MO
Phone: (816) 741-7101
Website: TheLawnAndSprinklerGuys.com

Look at their name, "The Lawn & Sprinkler Guys", and it will tell you a lot about their professionalism.

I asked them to provide an estimate for major damage to our sprinkler system caused by a lightning strike and to install a backflow prevention device required by the city. All they did was come to the house, look around, and tell us "here's our hourly rate ($70/hour) and we'll figure it out when we start". No formal bid for our insurance company, no phone call, just an email form their admin person.  I asked to have the owner call me to discuss details of the job, but he never bothered to contact me. 

Like most of the dozens of lawn, landscape, and sprinkler companies I have dealt with since moving to KC in 2008, The Lawn & Sprinkler Guys are irresponsible, unprofessional, poor communicators and I would not hire them if they were the last company in Kansas or Missouri. They must have more business and money than they need if they can treat customers like that, so do not waste your time contacting them.

CombatCritic Gives The Lawn & Sprinkler Guys 1 Bomb Out Of 10 And A spot On My Quickly Growing WALL OF SHAME ... More Bombs Are Better!

One Bomb Equates To:
Read Reviews By CombatCritic:

Yelp - Elite '14/'15/'16

TripAdvisor - Top Contributor

Tabelog - Official Judge (Bronze)

Zomato - #1 Ranked Foodie

View my food journey on Zomato!



... And Don't Forget To Subscribe To TravelValue TV on YouTube


Tabelog Reviewer CombatCriticView my food journey on Zomato!



Title: Parkville, MO: Half-Ass Estimate, Zero Communication ... We're "The Lawn & Sprinkler Guys"!

Key Words: Parkville, MO, estimate, The Lawn & Sprinkler Guys, lawn, sprinkler, guys, repair, installation, service, Kansas City, Kansas, city, CombatCritic, TravelValue, travel, value, review, Yelp

Translation for Civilians: FUBAR = "Fucked Up Beyond All Repair"

Saturday, April 30, 2016

Select Homes - KC Team Real Estate "Talks The Talk", But Does Not "Walk The Walk"

Select Homes - KC Team Real Estate
Real Estate Agents, Real Estate Services
8500 W 95th St
Overland Park, KS 66212
Phone: (913) 660-0822
Website: kc.selecthomes.com
 
Part of traveling includes trips to exciting new places and the possibility of picking up and moving to a different city. We visited Kansas City in 2007 never expecting to move there. Now it is time to move on, so we are selling our home. 

After hearing Martin Taggart, Team Leader and Lead Listing Specialist for Select Homes - KC Team Real Estate, on a local radio show, he seemed to say all of the right things so I asked him to possibly list the home we are planning to sell. During our first meeting he seemed personable and savvy, but a couple things he did and said did not sit well at gut level. For example, after viewing the house the tenant had to get her kids to their soccer game, so Martin invited us to Caribou Coffee to make his pitch and, hopefully for him, seal the deal. When it came time to pay for my, my wife's, and his coffees, about $11 total, Martin did not even attempt to pay, hanging back while letting me pay and deliver his complimentary coffee to him. What kind of professional lets a potential customer capable of generating over $20,000 in commission pay for their own coffee AND HIS after extending the invitation? I should have listened to my gut and parted ways then and there, but I gave him the benefit of the doubt.

His Gold and Platinum "Worry Free Listing Addendum" scheme is nothing more, a scheme to get another 1% commission out of sellers (for a total commission of 7% - Platinum). The Worry Free Listing ADDendum also ADDs an ADDitional $595 "Transaction Fee" on top of the already exorbitant standard 6% real estate commission (or 7% in the case of Martin's Platinum scheme) charged on all real estate transactions, something I have never seen in all my years of buying and selling houses. When I asked him why I had to pay a transaction fee on top of even a standard 6% commission, he quickly told me "I'll waive it and pay it out of my own pocket", as if it were something he would owe someone else rather than an invention to produce more profit for his company that it actually is.

Martin was anxious to get the house on the market within two weeks, so he promised to help us expedite the listing and sale by referring contractors he claimed he has "special pull with" to perform needed work on the home in preparation for sale, but none of them panned out, either not following-up or not being available to perform the work soon enough to list the home according to Martin's recommended timeline. Clearly there was no communication between he and "his contractors" about the schedule, wasting my time with numerous phone calls, emails, texts, and a 100 mile round trip to meet one at the subject home in Kansas City. In the end, not one performed as promised, another indication that Martin's words carry little weight.

He also led us to believe that Select Homes - KC Team Real Estate located in Overland Park, Kansas is #9 in total units sold in the US and #1 in Kansas, "according to the Wall Street Journal", but upon closer inspection of the link he sent me to confirm these supposed "facts" (see table below), I found that it had nothing to do with the Wall Street Journal at all and the numbers he was quoting included sales for four offices throughout Kansas, including Hutchinson (219 miles from Kansas City). Newton (182 miles from Kansas City), and the home office in Wichita (199 miles from Kansas City).


2015 Teams by Transaction Sides
Rank
Team Name
Company
MSA
City
State
Transactions
Website
9
Select Homes - Team Real Estate
Wichita, KS
Wichita
KS
952.00
15
ReeceNichols - Leawood
Kansas City, MO-KS
Leawood
KS
738.00
24
ReeceNichols - Lee's Summit
Kansas City, MO-KS
Lee's Summit
MO
628.00
Source: https://www.realtrends.com/rankings/real-trends-1000-teams-by-sides15

How can someone include home sales in cities 200 miles away in the numbers that lead people to believe that their Kansas City Team is one of the "top-10 teams in the country"?

Here is Martin on KMBZ Radio, leading listeners, as he did me, to believe that his "Kansas City Team" sales numbers include those of the franchises' offices in Wichita, Hutchinson, and Newton, Kansas:
I followed-up in an email, asking Martin: 

  1. "You claim being one of the top (#9) teams in the country according to the Wall Street Journal and Kansas’ #1 team, but you don’t mention Kansas City. Why? 
  2. Why can’t I readily find these accolades on your website?
  3. Where can I find the sources for your claims?". 
His response was "Our team outsold the #2 team in the Metro last year by several hundred units", referring to a team whose sales numbers included ONLY the Kansas City Metro area, not the entire State of Kansas

When I held his feet to the fire and questioned him about the authenticity of the data he was quoting, requested that he provide objective comparative data in regard to sales in Kansas City alone, and asked him to answer numerous other questions I had, including why he was comparing apples to onions (a Kansas-wide franchise group compared to a single Kansas City based real estate team), Martin refused to answer and quickly replied "I respectfully withdraw our offer to engage in the listing of your home".

There is an old saying in the military about talking the talk and walking the walk, and Martin Taggart can clearly "talk and talk and talk the talk" ... I will leave it at that.

Martin Taggart and Select Homes - KC Team Real Estate Get One Bomb Out Of 10 And A Spot On My "WALL OF SHAME" ... More Bombs Are Better!


One Bomb Equates To:
Read Reviews By CombatCritic:

Yelp - Elite '14/'15/'16

TripAdvisor - Top Contributor

Tabelog - Official Judge (Bronze)

Zomato - #1 Ranked Foodie

View my food journey on Zomato!



... And Don't Forget To Subscribe To TravelValue TV on YouTube


Tabelog Reviewer CombatCriticView my food journey on Zomato!




Title: Select Homes - KC Team Real Estate "Talks The Talk", But Does Not "Walk The Walk"

Key Words: Select Homes, KC Team Real Estate, Martin Taggart, Martin, Taggart, Kansas City, select, homes, real estate, realtor, agent, real, estate, TravelValue, travel, value, service, review, Yelp

Translation for Civilians: FUBAR = "Fucked Up Beyond All Repair"