CombatCritic's

CombatCritic's

Sunday, March 29, 2020

If Hiring A 'Lyft'', Pay Close Attention To Quote And Actual Fare - It's Highway Robbery!

Lyft HQ
185 Berry Street, Suite 5000
San Francisco, CA 94107 USA
Phone: 855-865-9553
Web: lyft.com

My wife and I escaped from Portugal, just a few miles from the Spanish border - Spain being one of the worst for COVID-19 cases and deaths - based on the direction of the US State Department. Before Portugal decided to possibly seal the country and trap us for an undetermined amount of time, we were put on one of the last flights from Lisbon to the United States, arriving in Portland 36 hours later. 

I immediately opened the Lyft app because I had found Lyft to be as reliable as, and routinely cheaper, than Uber. The quote from PDX to our home 17 miles away was $36 and change for a Lyft XL six-passenger vehicle, so I clicked on the "Reserve" button.

Our driver arrived 10 minutes later, just two minutes late and took us home. He was not just a wonderful, intelligent, and insightful man, he was customer-service oriented and an excellent driver. I tipped him generously even though the fare I was charged was $14 too high!

Instead of the $36 and change I was quoted, the charge was for $59.27, higher than Uber's fare for the same exact route (I checked). I assumed it was a mistake and sent them a simple message through their app. Here is the response I received:

https://lyft-new.zendesk.com/system/photos/0013/5063/6227/profile_image_28024681728_1876045.png
Jirald (Lyft) 
Mar 28, 12:45 AM PDT 
Hello there Chris,

Thanks for letting us know about your concerns with the cost of your ride on March 27 with driver Veillard. We understand how important it is to know how ride charges are calculated. I'd be glad to check this out for you.

I reviewed your ride and can confirm that you were not overcharged. When you requested the ride we quoted you a price of $50.23 and this is the total you were charged was $59.27 plus the $9.04 Tip.

The reason why the ride was expensive compared to the Standard Lyft ride is because of the rider type which was requested a Lyft XL. Lyft XL rates are a bit higher than standard Lyft or Shared rides. Lyft XL rates vary by region. See pricing for your city.

The cost of your ride will always be the same as the upfront price unless the destination changes or a stop is added. More information on Upfront Pricing can be found in our Help Center.

I hope this helps, Chris. If you have any other concerns, please feel free to contact us back. We're always happy to assist you. Stay safe!

All the best.
I do not and, I repeat, do not appreciate being treated like a moron who does not know how fares are calculated, first of all, and will not, will not, do not be called a liar    I also do not deal with dishonesty or a lack of integrity very well under the best of circumstances, but having experienced a solid week of stress after Portugal's COVID-19 Emergency Declaration and working with United Airlines and the State Department on finally finding a, literally, last-minute flight home, I was furious! So I sent them an email response:
Date: Saturday, March 28, 2020 at 9:26 AM
To: Lyft <support+id ...1342@lyft-new.zendesk.com>
Subject: Re: [Lyft] Re: Follow-up from Lyft
That’s horseshit. You might as well be thieves. I know what I saw and what drove my decision to use Lyft over Uber, so this is the last time I will be using Lyft. I will delete your app and my account and you will be able to read a review of my experience on Yelp and my popular travel website (link below). Go fuck yourselves! 
Respectfully,
To which they replied back:
Natalia (Lyft) 
Mar 28, 6:20 PM PDT 
Hi Chris,

We appreciate you following up with us about this situation.

While we're unable to issue a refund for this ride, it goes a long way that you shared your concerns about this with us. We understand this isn't the resolution you were hoping for, but recognize there's always room to grow and improve based on community feedback like yours. We hope you'll consider giving Lyft another chance.

Please feel free to get back in touch if there's anything else we can assist with.

Regards,
Natalia
Lyft Support  
help.lyft.com


Fair enough, they have the option of, legal of not, blowing this one customer off, but was it really a good business practice to not take a 'customer's always right' philosophy? I am confident about what I saw, but had I snapped a screenshot of the quote as I normally would do, I would have proof that I was overcharged.

What kind of America has it become where a large, worldwide business would not take the word of a dedicated and loyal customer, frequent traveler, well-published, and award winning travel writer? I have no reason to lie, it's only about a measly $14, not really worth wasting my time, but it was also about something much more important, principle.

So, as I told Lyft, and I meant it, go fuck yourselves! You are not the only game in town, not in this one, or any other of the towns around the globe where you compete with Uber. 

I will never use your service again, not because of the $14, but because you did not do the right thing. Any company worth a shit, especially one fighting to stay alive in a travel industry ravaged by today's Coronavirus, would have credited the difference without question, apologized, and maybe even offered a coupon for a follow-up ride. That is how a company with integrity, an unwavering commitment to outstanding customer service, and the burning desire not to have to fire their employees and shut the doors would have handled it. You did not. Period.

I faithfully served our nation for 20 years as a United States Air Force officer and my core values, values that Lyft obviously does not aspire to, are:
Selflessness
 Loyalty
Integrity
Compassion
Excellence
Dignity & Respect  

Calling me a liar and cheat is an assault, not only my character, but on my profession and my country. What the hell is this country coming to? More about that in an upcoming post!

CombatCritic Gives Lyft  1 Bomb Out Of 10 And A Spot On My 'WALL OF SHAME' ... More Bombs Are Better!


One Bomb Equates To:
Translation for Civilians: "Fucked Up Beyond All Repair"
Read More Reviews By CombatCritic:

Yelp "GOLD" ELITE '14/'15/'16/'17/'18/'19 
  • Over 1.4 Million Views A Year
Tabelog - Official Judge - "Silver"

Zomato - #1 Ranked "VERIFIED" CONNOISSEUR (13) - Over  4 Million Review And Photo Views ... And Counting #1 Reviewer in Portland, Oregon!
Booking.com - Frequent Traveler "Genius"

Google Maps - "Top Photographer" With Over 3 Million Views!

View my food journey on Zomato!

View my food journey on Zomato!

View my food journey on Zomato!

... And Don't Forget To Subscribe To TravelValue TV on YouTube and our sister channel, CombatCounselor Chronicleswith Over 1,250 Subscribers and 1,000,000 Video Views ... HOOAH!


Title: If Hiring A 'Lyft'', Pay Close Attention To Quote And Actual Fare - It's Highway Robbery!

Key Words: Lyft, Uber, taxi, ride, driver, fare, quote, Portland, Oregon, PDX, airport, CombatCritic, TravelValue, travel, value, service, business, Yelp, TripAdvisor, Google

Copyright 2020 - 3rd Wave Media Group And CombatCritic ™ - All Rights Reserved

Friday, July 19, 2019

London, England: British Airways Dropped The Ball And Could Care Less

British Airways
Waterside
Speedbird Way
Harmondsworth
West Drayton (Heathrow) UB7 0GA
United Kingdom
Phone number: +44 844 493 0787
Prices: $$$$

British Airways used to be a top-notch airline, but that has obviously changed. Their handling of our reservation, ticketing, delays, and lost luggage during our trip this past winter was atrocious. We were diverted from our original itinerary after weather problems in Seattle, then we were stuck in Boston for 13 hours after no sleep and missing our flight to London Heathrow even though we arrived just in time to board because we were not issued boarding passes in Seattle.

Once we finally arrived in London, almost 2 days late, our luggage was nowhere to be found and BA could not even locate our bags in their system. Their lost baggage office in London was unfriendly and unhelpful. We finally received our bags after 4 days, just in time to depart the following day for Paris, and we were not compensated for the immense inconvenience of having to wear the same clothes for 4+ days and having none of the personal and hygienic items we had packed.

Fortunately, I brought my medications in my carry-on, so I did not have to try to replace them abroad, a great lesson learned, so it was not a total loss.  

BA used to be a great airline, but these days they gouge you for every little thing after buying your tickets and their legendary British customer service has deteriorated, making us feel unwelcome and unappreciated. We will stick with United or Lufthansa for our twice annual European flights from now on and I doubt BA cares in the least ... ADIOS YOU TOSSERS!

CombatCritic Gives British Airways 1 Bomb Out Of 10 And A Spot On My "WALL OF SHAME" ... More Bombs Are Better!

One Bomb Equates To:
Translation for Civilians: "Fucked Up Beyond All Repair"

Read More Reviews By CombatCritic:

Yelp "GOLD" ELITE '14/'15/'16/'17/'18/'19 
  • 650,000+ Views A Year
Read Chris S.'s review of British Airways on Yelp

Tabelog - Official Judge - "Silver"

Zomato - #1 Ranked "VERIFIED" CONNOISSEUR (13) - Over  4 Million Review And Photo Views ... And Counting #1 Reviewer in Portland, Oregon!
Booking.com - Frequent Traveler "Genius"

Google Maps - "Top Photographer" With Over 3 Million Views!

View my food journey on Zomato!

View my food journey on Zomato!

View my food journey on Zomato!

... And Don't Forget To Subscribe To TravelValue TV on YouTube and our sister channel, CombatCounselor Chronicleswith Over 1,250 Subscribers and 1,000,000 Video Views ... HOOAH!

Title: London, England: British Airways Dropped The Ball And Could Care Less

Key Words: London, England, British Airways British, delay, cancellation. lost, luggage, baggage, airways, airplane, airline, England, CombatCritic, TravelValue, travel, value, business, review, Yelp, Zomato, Google, Facebook


Copyright 2019 - 3rd Wave Media Group And CombatCritic ™ - All Rights Reserved

Tuesday, June 25, 2019

Washougal, WA: 2 Rivers Left Me In A Father's Day River Of Tears

2 Rivers Bar and Grill
1700 Main Street, Ste 110
Washougal, WA 98671
Phone number: (360) 210-7987
Website: 2riversbar.com
Prices: $$$$

I received an extremely odd "welcome", if you can call it that, as I walked through the doors for the first time, having delayed my initial visit after reading their many mediocre reviews and allowing them time to work all the bugs out. As I stood in front of the huge bar, the man serving drinks, whom I will assume was the owner, asked me, "can I help you?", to which I replied with some amazement, "Yes, I would like to sit down and eat some food, please". Why else would somebody walk into a restaurant if it was not to sit down and eat a meal? What do I look like, a bible salesman? What a stupid question.
I ordered a pFriem IPA ($6), but was not asked if I wanted water, which I was desperate for after walking 18 holes of golf in the Father's Day sun. The IPA was decent, but $6 is a tad high if they hope to draw a crowd, especially early on a Sunday evening when they had just a smattering of customers. You can get similar IPAs around town for $4 to $5, so why should I spend an extra buck to come here?
I learned a couple days after my visit that the Father's Day Special was a "Prime New York Steak with peppercorn sauce, garlic mashed potatoes and asparagus", YUM!, but I did not see it advertised anywhere and they did not communicate the special to me, so I ordered a 1/2 pound Cheeseburger ($15) with bacon, grilled onions, and garlic aioli, also coming with a side of french fries. The burger was obviously not handmade in house, probably frozen, and the grilled onions and garlic aioli, if there were any at all, must have been wrapped up in the overly crispy folded-up clump of bacon they stuck on top of the burger (see photo). The "cheddar cheese" was apparently of the processed variety, white, very thin, and perfectly square and the burger was dry, even after putting some mayo on the bun. It was not very flavorful. With nary a garnish on the big white plate, the burger looked more like a slider (see photos) than a 1/2 pound burger.

BTW, I was repositioning the plate to take photos for my review when the owner blurted out across the room: "Do you want me to take it outside so you can get a better picture?". The other people at the bar laughed at me, as if it were funny, but I found the comment extremely rude, completely uncalled for, and very unprofessional. 

The space is nice, although sparsely decorated, but they should have kept the massive wood-fired pizza oven left by the previous occupants instead of replacing it with an overly large bar which dominates the large room. We needed a good mom and pop Italian restaurant with red and white checkered table clothes and chianti bottles with wax from recently departed candles dripping down the sides, not another modern, gastro/brew pub of which there are far too many in our area.
Based on the many other less than stellar reviews posted recently and my questionable Father's Day experience, it seems as though the owners have already given up. How can you expect a new business to thrive if you do not even bother to publish a website for months after opening and serve customers frozen burgers and fries, charging $15 for an inferior burger to the one I can get at the bar across the street for under $10. Here it is eight months after opening and they have still not even bothered to list a website on their Yelp page ... MEH!

I received a very negative and slanderous reply (as well as a similar DM) from "Derik", the alleged owner of 2 Rivers, after writing this review, so I thought it appropriate to update my review and downgrade my rating, which I have done. Derik called me a "vagrant" and "creepy", resorting to making up a story about me rather than take responsibility for their horrible customer service and rude behavior. He is a liar. Here is his public reply to my review:

Derik F.
Comment from Derik F. of 2 Rivers Bar and Grill 
Business Owner
6/23/2019  So this review made us finally get on Yelp on respond to people even though we know most people get on Yelp to complain or try to get something for free.

This guy walked in and we thought from his appearance he was  a transient we had to ask to leave weeks before.  He walked in started walking arond and looking very strange. It made many other customers uncomfortable. I asked how can I help you, and he blurted out I want to eat. He was advised he could take a seat anywhere he liked.  He sat at the bar and immediately people seated close by started to shuffle down. I asked if I could stay let him with anything to drink. He asked a couple questions about beer and decided on one.  He was given a menu and he looked it over and started doing weird things under the counter. Another customer pulled me aside and said he thought he was trying to take pictures of the female servers.  I immediately went back over to the bar and he put his phone away. I asked if he needed anything and he had a few questions and decided upon a burger.  He was checked on many times and continued to act strange. My goal at that point was to get him served and out of the location so he didn't continue to make my staff or customers feel uncomfortable.  His food came out and he pulled out his phone under the counter again.  I wanted to make sure he was aware we knew what he was doing, so I stated " we can take the food outside if you want better pics". He quickly put his phone away at that point and are his burger quickly.

When he was done I removed his plate and gave him his check.
He never made any attempt to clarify what he was taking pictures of and why he wanted pictures of the food or servers.

He paid his check and left some business card about being the "Combat Critic".  I remitting guy from stalking our Facebook page and being rude before we even opened.

Anyway, it gave a lot of people at the restaurant a good laugh when I shared that he thought he was some sort of world wide food critic/chef/ consumer crusader.

He is very awkward and not allowed in our location.

As far as food, he's trying to give a bad review because he was caught being a creeper taking pictures.   Be aware of this one.

I am a highly decorated retired Air Force lieutenant colonel and combat disabled veteran. I was wearing golf attire that day, golf shorts, a new, collared Under Armor shirt, and a pair of white Nike Air sneakers. If I looked like a vagrant, Derik must be used to Beverly Hill's vagrants. I take great pride in my military service as I do my integrity and honor. I resent being called a vagrant and have my character slandered by a whining business owner who cannot accept the truth ... 2 Rivers Bar and Grill sucks, their management is out of control, and the place will be closed before September 1st, 2019.

CombatCritic Now Gives 2 Rivers Bar and Grill 1 Bomb Out Of 10 And A Spot On My "WALL OF SHAME" ... Go There, While You Still Can, And Be Insulted By The Owners ... More Bombs Are Better!

One Bomb Equates To:

Translation for Civilians: "Fucked Up Beyond All Repair"

Read More Reviews By CombatCritic:

Yelp "GOLD" ELITE '14/'15/'16/'17/'18/'19 
  • 650,000+ Views A Year
Read Chris S.'s review of 2 Rivers Bar and Grill on Yelp

Tabelog - Official Judge - "Silver"


Zomato - #1 Ranked "VERIFIED" CONNOISSEUR (13) - Over  4 Million Review And Photo Views ... And Counting #1 Reviewer in Portland, Oregon!
Booking.com - Frequent Traveler "Genius"

Google Maps - "Top Photographer" With Over 3 Million Views!

View my food journey on Zomato!

View my food journey on Zomato!

View my food journey on Zomato!

... And Don't Forget To Subscribe To TravelValue TV on YouTube and our sister channel, CombatCounselor Chronicleswith Over 1,250 Subscribers and 1,000,000 Video Views ... HOOAH!

Title: Washougal, WA: 2 Rivers Left Me In A Father's Day River Of Tears

Key Words: Washougal, WA, 2 Rivers Bar and Grill, Father's Day, 2, rivers, two, burger, steak, CombatCritic, TravelValue, travel, value, restaurant, menu, Yelp, Zomato, TripAdvisor, Google, Facebook

Copyright 2019 - 3rd Wave Media Group And CombatCritic ™ - All Rights Reserved

Saturday, August 4, 2018

Boise, ID: Attitude And Filth Earns Super 8 Boise A Spot On My "Wall Of Shame"

Super 8 by Wyndham Boise
2773 Elder Street
I-84 Exit 53 at Vista Avenue
Boise, ID 83705
Phone number: (800) 536-9326
Website: wyndhamhotels.com/super-8
Prices: $$$$

The price was decent, I will give them that,  but you get what you pay for. I have stayed in other Super 8s and the experience was much better. However, there are some serious management, attitude, and cleanliness problems in the Boise location.
The front desk clerk was abrupt and unfriendly when I arrived between 9pm and 10pm after a long day on the road. When I got to the room the light on the phone was flashing, so I called the front desk. "The instructions are on the phone - I don't know how to shut it off", I was told and he hung up. There were no instructions on the phone, so the light kept blinking all night long.








The toilet seat had not been lifted by the maid for cleaning made obvious by the lone pubic hair (not mine) sitting atop the toilet seat when I arrived. There were poop stains from the previous gust still in the toilet and the TP roll was less than half full. There were three bath towels, but just one hand towel and no washcloths.





The AC unit had no markings, having been worn off over the years, so I could not tell what temperature to set it at for the night and the refrigerator was INOP, so I could not keep any food in it overnight. One of the pillows was black with filth of some type, so I had to use my own pillows.
At $73, including tax, I have stayed in much nicer and cleaner hotels on the sea at numerous places around the world. For Boise, this place should be in the sub-$50 range.

CombatCritic Gives Super 8 by Wyndham Boise 1 Bomb Out Of 10 And A Spot On My WALL OF SHAME ... More Bombs Are Better!

One Bomb Equates To:
Translation for Civilians: "Fucked Up Beyond All Repair"

Read More Reviews By CombatCritic:

Yelp - "GOLD" ELITE '14/'15/'16/'17/'18 
  • 650,000+ Views A Year
Tabelog - Official Judge - "Silver"


Zomato - #1 Ranked "VERIFIED" CONNOISSEUR (13) - Over  4 Million Review And Photo Views ... And Counting #1 Reviewer in Portland, Oregon!
Booking.com - Frequent Traveler "Genius"

Google Maps - "Top Photographer" With Over 1 Million Views!

Read Chris S.'s review of Super 8 by Wyndham Boise on Yelp


View my food journey on Zomato!


View my food journey on Zomato!

View my food journey on Zomato!

... And Don't Forget To Subscribe To TravelValue TV on YouTube and our sister channel, CombatCounselor Chronicleswith Over 1,250 Subscribers and 1,000,000 Video Views ... HOOAH!

Title: Boise, ID: Attitude And Filth Earns Super 8 Boise A Spot On My "Wall Of Shame"

Key Words: Boise, ID, Super 8 By Wyndham Boise, Super 8, super, 8, Wyndham, Wall Of Shame, CombatCritic, TravelValue, travel, value, hotel, accommodation,  review, Yelp, Zomato, TripAdvisor, Google, Facebook

Copyright 2018 - 3rd Wave Media Group And CombatCritic ™ - All Rights Reserved