Garbage ... I Will Never Waste My Money On Apple Products Again

Review: Apple 60W MagSafe Power Adapter (for MacBook and 13‐inch MacBook Pro)

Having heard wonderful things, propaganda, about Apple products, I took the leap less than two years ago by purchasing a Macbook Pro, then an iPhone 5C. What a mistake!

Just shy of warranty expiration, my Mac's OS went TANGO UNIFORM (military speak for hard‐broke), causing me to spend countless hours on the phone with support, wiping my hard drive clean, reinstalling the OS, and recovering everything from backup ... several times. Then my 6 month old iPhone died while on vacation in Puerto Rico, stranding us in an unfamiliar area while using Google Maps to navigate the island, losing my ability to take vacation photos/video and unable to contact relatives back home over the holidays.

Most recently, my MagSafe power adapter's (plastic) "L" connector head broke off. After removing it with a pair of pliers, I super‐glued it back on, allowing me to charge my computer for a couple weeks, but now it will not charge at all. Having paid close to $3500 for three Apple products (including my wife's computer), I would expect better quality, but what should I expect from overpriced products Made in China? I was shocked to see that Apple wants $79 for a replacement MagSafe adapter. Where else would you pay $80 for a power cord other than Apple? Nowhere! Based on the reviews this product has garnered, it is a piece of $80 junk just like the rest of Apple's products, I can see that my problem is fairly common. I will buy a new adapter from another supplier for just $30 and I will never buy another Apple product again.

CombatCritic Gives Apple, Inc. and their MagSafe 60W Power Adapter A Dismal 1 Bomb Out Of 10 ... More Bombs Are Better!

Title: Garbage ... I Will Never Waste My Money On Apple Products Again

Key Words: Apple, macbook, pro, MagSafe, power, adapter, 60W, MacIntosh, computer, iPhone, 5C, Mac, phone, product, review, CombatCritic, TravelValue, travel, value, tech

DO NOT BUY! The WD My Cloud 6TB Personal Cloud Storage Device

Do you need cloud storage for all of your travel photos? I do! Do you not want to pay the ridiculous monthly or annual fees for years on end for Dropbox, Microsoft OneDrive, or Amazon Cloud?  I know I do not! The best and most cost-effective alternative is a "personal cloud", a wireless external hard drive (or drives) connected to your home wireless network with tons of storage space (up to several terabytes - TB - 1TB = 1,000 megabytes) that you can access either at home with your computer (or mobile device) or remotely anywhere in the world. 

After my old personal cloud failed, a 4 TB Western Digital (WD) MyBookLiveDuo, I had to find a replacement, so I decided to give WD one more chance only because of the decent price and good reviews on their new My Cloud products. I purchased a WD My Cloud 6TB Personal Cloud Storage device on Amazon for $269.99 plus tax, hoping that it would "connect effortlessly" to my network as advertised.

The WD MyCloud would not connect to my network when it arrived and after spending an additional 3 hours on the phone with tech support, 5 total, they could not help me and told me to return it to Amazon.  The only reason I chose Western Digital again after having two other products that failed, a 1TB MyPassport and a 4TB MyBookLive Duo, was because of the dearth of available products out there and the poor reviews on Seagate products. Never again WD!

CombatCritic Gives WD My Cloud 6TB Personal Cloud Storage 0 Bombs Out Of 10 ... Can't Get Any Lower Than That ... And A Spot On CombatCritic's Wall Of Shame 

Less Than .... 

Read More Reviews By CombatCritic On Yelp And TripAdvisor ... And Don't Forget To Subscribe To TravelValue TV on YouTube

Title:  DO NOT BUY! The WD My Cloud 6TB Personal Cloud Storage Device

Key Words: WD My Cloud 6TB Personal Cloud Storage, WD, My Cloud, 6TB, Personal, Cloud, Storage, NAS, WDBCTL0060HWT-NESN, review, Western Digital, western, digital, CombatCritic, TravelValue, travel, value, tech, technology, photo

TravelValue, TravelSafe, ValueTravel .... Follow CombatCritic To Travel Value

Title: TravelValue, TravelSafe, ValueTravel .... Follow CombatCritic To Travel Value

Key Words: Trademark, Copyright, 2011, 2012, 2013, 2014, 2015, TravelValue, TravelSafe, ValueTravel, Follow Me To TravelValue, CombatCritic, 3rd Wave Media Group, LLC

United Airlines: "We Don't Care, We Don't Have To"

United Airlines, Inc.

77 W Wacker Dr

Chicago, IL 60601

b/t Lower Wacker Dr & Michigan Ave in The Loop

united.com

I do not usually write reviews so many weeks or months after the fact, but being in India for four months where Yelp did not yet exist, I felt compelled to add my two cents worth while there and after I returned ...

My first two of three United flights to Delhi were both two hours late and I had to rush through Frankfurt Airport to catch my final flight after already spending close to 20 hours traveling (with 7+ yet to go). I somehow made it!

However, when I recently checked my mileage balance on United.com, my final leg still had not been added to my balance, requiring me to submit a request that still has not been answered.

Airlines in general, and United in particular, just do not care about customer service because they do not have to. They know that most of us will probably purchase the cheapest fare, so it will only be a matter of time before we return even if their service is pitiful, which it usually is ... rude check-in and gate agents, aggressive flight attendants, and poor on-time departure/arrival record ... they should change their motto to: "United Airlines,We Don't Care, We Don't Have To"

As my India trip neared its end, I have to say that United came through with flying colors. 

When one of my wife's return flights in mid-January was rescheduled, leaving her a 30 minute layover to clear immigration/customs, re-check her bag, and get to the next gate (IMPOSSIBLE), we contacted United and were quickly dismissed ... "sorry"! But when we got our travel insurance company involved, they were able to change her flights and get her home in time to attend a meeting at work the following morning.

but, the saga continued ...

I received a call in early February, three weeks prior to my scheduled departure, informing me that my 84-year old mother had been hospitalized and was not doing well.  I contacted my travel insurance company (Allianz Global Assistance/AGA Service Company /Jefferson Insurance Company) thinking that they would be as professional as my wife's, but after 12+ hours of being ignored (on their 24/7 Hotline), I contacted United reservations in New Delhi.  They were not extremely helpful, but when I was finally transferred to an American employee, she was outstanding.  She quickly found me a flight two days later (i had to get from Southern India to Delhi the next day) and WAIVED THE $300 CHANGE FEE ... without even asking.  I was able to get home to see my mother and spend a couple days of quality time before she passed away on 2/12/2015. At that point I was much happier with United.

and continued ...

Then, just three weeks after my mother passed, my wife received word that her father had suddenly died in Naples, Italy where he and her mom live. I logged-in to my United account to search for "bereavement fares", but even though a link appeared in the search results, there was no such information on their website. It turned out that United discontinued their bereavement fares at some point in the recent past. When I called United Customer Care, a deceiving term, I was connected with their offshore "care" center in Manilla, Phillippines where I was quoted $4000 for a single ticket ... $1600 more than the cheapest fare available on Kayak.com and $2350 more than we eventually paid Delta airlines. Thanks for your compassion United!

Up, down, up, down, fleeting moments of excellence, but mostly a "we don't care" attitude, lousy customer service, and absurd prices.  After the recent positive experiences detailed above, finding out post de facto that 15,000 of the 20,000 miles from the US to India and back I paid dearly for were not eligible for frequent flyer credits ("K Class" was their excuse) and the $4000 quote for a last-minute bereavement fare earns United Airlines a spot on my Wall of Shame.

Key Words: United Airlines, united, airlines, airfare, fly, friendly skies, compassion, fare, customer, service, CombatCritic, TravelValue, travel, value

USAA Federal Savings Bank ... Too Big For Britches, Strands Member In India Without Funds

It has been over 9 days since I requested help via email from USAA concerning my damaged debit and credit cards while on vacation in Dharamsala, India where I am attending teachings by the Dalai Lama, volunteering with the Tibetan refugees, and studying Budhist philosophy. My credit card does not work at all and my debit card is also damaged, but is currently functioning (although I do not know how long that will continue). I gave them my hotel's address HERE IN INDIA, but having not received them by the appointed date, I realized that THEY HAD BEEN SENT VIA FedEx TO KANSAS ... "Dharamsala, Kansas" and an Indian postal code.

It's no wonder I have not received my replacement debit/credit cards because if USAA employees had simply read my emails in their entirety, they would have realized that I AM IN INDIA AND THAT THERE IS NO DHARAMSALA IN KANSAS!!! Unbelievable! They also would have answered the questions I asked about MY DAMAGED CREDIT CARD and HOW AND WHEN TO CALL USAA AS INSTRUCTED in a previous email.

I find this all very concerning as I am half way around the world and potentially without a source of funds and USAA DOES NOT SEEM TO CARE ENOUGH TO READ MY EMAILS IN THEIR ENTIRETY, ANSWER MY QUESTIONS, AND GET ME THE CARDS I DESPERATELY NEED!

I am also EXTREMELY concerned because I specifically asked not to have my current (new) credit card replaced because I had to notify numerous auto-pay accounts of the change in cards WHEN FORCED TO REPLACE THE CARD AGAINST MY WISHES, THE SECOND TIME IN LESS THAN 2 YEARS!  USAA apparently does not understand the inconvenience caused by mandating card changes on customers THROUGH NO FAULT OF OUR OWN.  Being in India, where internet connections are slow at best, it would be IMPOSSIBLE for me to contact all of my account holders AGAIN to update payment (card) information, AVOIDING MISSED/LATE PAYMENTS AND POSSIBLE NEGATIVE IMPACT ON MY CREDIT RATING. If USAA cannot figure out that I am in India, how could I possibly count on them NOT TO CANCEL my current credit card and AVOID HAVING TO CONTACT MY CREDITORS FOR THE THIRD TIME IN TWO YEARS.

I ASKED THAT MY CASE BE ELEVATED TO A SUPERVISOR AT 9:45 AM ON 11/15/2014 (INDIA TIME - 10:15 PM ON 11/14/2014 CST), HAVING ALL OF MY EMAILS READ/REVIEWED AND ACTION TAKEN IMMEDIATELY TO RECTIFY THIS SITUATION SO THAT I CAN RESUME MY VACATION WITH AS LITTLE ADDITIONAL STRESS AS POSSIBLE, ALLOWING ME TO ACCESS FUNDS IN ORDER TO EAT, TRAVEL, AND PAY MY HOTEL BILL.

We will see if and how my case is handled and I will update you here. USAA has gone downhill in recent years in terms of customer service and it seems as though they have gotten too big for their britches since rolling in non-officers. I think it's wonderful that all Veterans now have access to USAA's services, but before the change we (officers) received quality, personal customer service, a thing of the past based on my experiences with USAA in recent years.

UPDATE - January 26, 2015): Three months after first contacting USAA about my damaged cards, I still have not received my new credit card even after my case was elevated to the CEO-level. I was promised by the CEO's representative that my application would be processed "personally" and the card sent to my wife so she could bring it to me when she left to meet me in New Delhi on November 21, 2014, but when I checked the status on their website a few days before her departure I found that it had not been processed as promised.

Maybe USAA's CEO should try traveling abroad without a credit card the next time he goes on vacation to see how difficult it is and possibly empathise with customers (members) like me that are left stranded in a third-world country without the proper resources.



CombatCritic Gives USAA A Dismal 3 Bombs Out Of 10 ... More Bombs Are Better!

USAA Has Been Added To CombatCritic's Wall of Shame

Key Words: USAA Federal Savings Bank, USAA, federal, savings, bank, banking, insurance, credit card, debit card, debit, credit, card, customer service, customer, service, travel, India, Kansas, Dharamsala

Arlington National Cemetary (ANC) Could Do A MUCH Better Job When It Comes To America's Heroes

Arlington National Cemetary has a hallowed and illustrious past and is the final resting place of thousands of American heroes, including John F. Kennedy and his brother Bobby, Chappie James, George Patton, and John Pershing among many others. 

When a family loses a loved one, the very least that can be expected is for the people making the funeral arrangements to treat the mourners with dignity, respect, and compassion ... AT THE VERY LEAST. A recent experience with Arlington, while making funeral arrangements for my father, a World War II Veteran and my hero, leaves me extremely concerned that the loved ones of American heroes are being ignored, neglected, and instead of making a very difficult period easier and more stress free, Arlington is only contributing to their stress.

It is not as if Arlington does not have enough data available, having existed since 1860 with over 300,000 inhabitants, so how is it that they can virtually ignore us when we contact them to make funeral arrangements, stating "we can neither tell you when a funeral can be scheduled nor when we will even contact you to schedule it"?

We had a funeral scheduled for my father last August, but had to postpone it when our house sitter backed-out just two weeks before the service. Rather than wait until the last minute to let Arlington know, we decided that we would cancel two weeks out and reschedule at a later date so that some other grieving family could utilize the time and resources allotted for my father. It seemed like the right thing to do.

But when I contacted Arlington by email on March 20th, 2014, two months before our proposed funeral date and my father's 89th birthday (May 22nd, 2014), I did not hear a word for five days, so I called their toll free number. 

I was told that my request had in-fact been received and that we were in the "scheduling que". I asked the woman when we might expect to be contacted, telling her that we and other family members needed to make travel arrangements and that the date of the funeral would affect when my wife could travel to Italy to visit her ailing parents, but she told me "you'll just have to wait". Asking her how it was possible that they could have no idea how long it would take to contact us, she told me that all I could do is "call back and inquire from time to time".

I called back a few weeks later, but was told the same thing, "you will have to wait" and "we cannot provide any more information". That was when I became not only insulted, but incensed about not only the way we were being treated, but the treatment everyone else in "the que" is also experiencing. So I sent the following email to Arlington:

Case #xxxx16 - RE: PFC J. SORRENTINO, USA 

We have been attempting to schedule my father's funeral for his birthday, May 22nd, this year, but your schedulers refuse to provide any information regarding when we might expect a burial. We have numerous obligations which cannot be finalized, totaling several thousands of dollars, until we have a funeral date, including travel plans for several people to attend the funeral, house sitting, my wife's travel plans to visit her elderly and ailing parents in Naples, Italy among others.  

ANC is not new to this endeavor and should have historical information which could provide an estimate of how long it will take to be contacted by a scheduler and how far out burials can be scheduled based on those currently in the system. Keeping loved-ones waiting unnecessarily, unable to make plans only because your employees refuse to take the needs of others into consideration is unprofessional.
I realize that it is an honor to be buried at ANC and that your staff are overburdened by the number of funerals they are required to schedule, but a small amount of dignity, consideration, and foresight could eliminate any additional hardship on families already affected by the loss of a loved one. 

Respectfully, 

Chris T. Sorrentino, LtCol, USAF (Ret) Next-of-Kin

Here is the reply I received:

From: <DoNotReply@us.army.mil>Date: Thursday, April 17, 2014 at 1:34 PMTo: Chris Sorrentino <rospo2356@gmail.com> 

Subject: Arlington National Cemetery - Feedback Confirmation 

We appreciate your feedback correspondence, which prompted this automatic e-mail response. Someone will be contacting you shortly with a tracking number.  Given the varying nature and types of inquiries we receive, we cannot comment on how long each specific type of inquiry should take. However, we are acting on your inquiry. Should you like to check its status, please feel free to call 1-877-907-8585 and provide your tracking number. 

Thank you for contacting Arlington National Cemetery.  Honor - Remember - Explore.

With over 300,000 data points, you would think that Arlington could extrapolate based on the number of requests, funerals in "the que", and employees available, and give mourners a rough idea when their loved ones might be buried OR at least when they might be contacted to make final arrangements. 

Three weeks out from our desired funeral date and 13 days since I was told I would be contacted with a "tracking number" regarding my email, I had still not been contacted. We had to cancel our plans for the May 22nd funeral because travel costs were skyrocketing and my wife needed to make plans to travel to Italy to see her ailing parents. We not only  wasted weeks of preparations for the event, we also had to pay an additional $400 in airfare due to waiting until the last minute to make airline reservations thanks to Arlington's lack of professionalism, concern, respect, and compassion.

The implications in terms of our lives are minimal compared to the grieving families of those who have recently lost a loved one and are stuck in the que waiting for a funeral date without hope for even a clue as to when they might be contacted. What happens to the remains of those waiting weeks or months while Arlington pencil pushers and bureaucrats sit on the paperwork, deciding when they might grace us with their presence and alleviate the suffering they have unduly caused to the grieving families of America's heroes? 

There is more than enough data for Arlington to figure out what their schedule looks like and how many requests they have in the que, providing at least a rough idea when families might be contacted and a ballpark figure as to how far out funerals are being scheduled so that loved ones can make appropriate plans, inviting family and friends to travel to Virginia and honor the deceased with the dignity and respect they deserve. Currently, they are failing miserably and whomever is in charge of our Nation's most respected military cemetery should be ashamed, very ashamed.

"Honor - Remember - Explore" ... Yeah, right!

UPDATE: MAY 11, 2014

It has now been nearly two months since I contacted ANC to schedule a funeral for my father and over 3 weeks since I was promised contact and a "tracking number". It appears at this point that one of three things is happening:

1. ANC leaders and staff, US Army employees, are incompetent
2. ANC staff could care less about the grieving families of US military personnel
3. ANC is actively retaliating against me, retired Air Force lieutenant colonel and future ANC resident, for having to cancel my fathers funeral last August through no fault of our own

In either case, the result is unacceptable. Again, we have only been inconvenienced in terms of plans and money lost as my father's cremated remains have not deteriorated or putrefied during the two months we have been waiting for Arlington National Cemetary to contact us with a date for his funeral. Yes, my wife has to curtail her visit to Italy to see her family so we can possibly have his funeral in August before she returns to work at KU and maybe ANC staff will contact me in time ... MAYBE?

In any event, I have experienced enough indignity and disrespect from the people we, American taxpayers, pay to manage the final disposition of our Nation's heroes and will contact my US Senator, Pat Roberts (R - KS), asking him to intervene on our behalf and on behalf of other families whom may be experiencing much more than inconvenience as a result of Arlington National Cemetery's complete lack of competence and professionalism. 

Here is the email I sent to Arlington on May 11th, 2014:

As confirmed on March 25, 2014, you received my request for a funeral for my father, PFC Joseph Sorrentino, on May 22nd, 2014 (Case #150016). I have called and emailed several times since, but here it is nearly two months later and your staff refuses to contact me. We had to cancel plans for the funeral and have incurred added expenses because your employees refuse to let us know when we can expect to schedule my father's funeral. This is unacceptable! 
I was promised a response and case number after I contacted you on April 17, 2014: 

From: <DoNotReply@us.army.mil>Date: Thursday, April 17, 2014 at 1:34 PMTo: Chris Sorrentino <rospo2356@gmail.com> 

Subject: Arlington National Cemetery - Feedback Confirmation 

We appreciate your feedback correspondence, which prompted this automatic e-mail response. Someone will be contacting you shortly with a tracking number.  Given the varying nature and types of inquiries we receive, we cannot comment on how long each specific type of inquiry should take. However, we are acting on your inquiry. Should you like to check its status, please feel free to call 1-877-907-8585 and provide your tracking number. 

Thank you for contacting Arlington National Cemetery.  Honor - Remember - Explore 

If I do not hear from your staff by Monday, May 12th, 2014, I will file a Congressional Complaint with my US Senator, Pat Roberts (R-KS). You can read the whole story on my blog: http://www.combatcounselor.com/2014/04/arlington-national-cemetary-anc-could.html 

Sincerely, 

Chris Sorrentino, LtCol, USAF (Ret) - Next-Of-Kin

This is not the first problem experienced because of incompetence at Arlington as has been reported in the Washington Post, NBC News, and various blogs, with hundreds of remains being unaccounted for, misplaced, or otherwise disrespected. THIS IS UNACCEPTABLE AND SENATOR ROBERTS SHOULD ACT WITHOUT DELAY IN CORRECTING THESE GRAVE DEFICIENCIES AND THE LEADER RESPONSIBLE FOR ARLINGTON SHOULD BE ADMONISHED, REPRIMANDED, OR FIRED.

Key Words: Air Force, Arlington, Arlington National Cemetary, Army, cemetery, combatcounselor, funeral, grave, military, national, Pat, Roberts, senator, Senator Pat Roberts, soldier, unknown, unknown soldier, veteran

Dominick Campos (Kansas City, MO): "Christian" Handyman Took My Money, But Did Not Finish The Job

Dominick Campos (Kansas City, MO): "Christian" Handyman Took My Money, But Did Not Finish The Job

Dominick Campos
5022 NW Woody Creek Lane
Kansas City, MO 64151
(816) 824-1799

Dominick Campos is a handyman from Kansas City, Missouri. I paid him over $6000 in cash (IRS), a very fair wage, but he DID NOT COMPLETE the work he promised and was paid to perform.

He promised to reroute water, which had been causing damage to our roof, into a planter, but failed to complete the work as agreed. He also failed to complete replacement of the wood trim on the top portion of our chimney we had agreed on because "it was too high" and was afraid he would get hurt. He also failed to repair and paint window trim as promised. 

Because I trusted him, a self-proclaimed "devout Christian", I made the mistake of paying him in advance. When we finally met, he promised to complete the repairs and I even gave him an additional $30 for supplies, but he later backed-out, promising to return the $30, but he never did. It will cost me an additional $1,000 to finish the work Dominick Campos failed to complete.

Dominick Campos, a Kansas City Handyman, did poor to average work, took advantage of me, I feel he cannot be trusted, and his integrity is very questionable.

CombatActivist Gives Dominick Campos, Handyman, 1 Out of 10 Bombs ... More Bombs Are Good!

I CANNOT RECOMMEND DOMINICK CAMPOS FOR HANDYMAN SERVICES IN KANSAS CITY, MISSOURI OR ANYWHERE FOR THAT MATTER

Key Words: Dominick Campos, Dominick, Campos, Kansas City, Missouri, Kansas, handyman, service, services, plumbing, electrical, construction, CombatCritic, TravelValue, travel, value, 66044, KS, IRS, Internal Revenue Service