Portland, OR: Airbnb Nightmare On Lombard Street

Albert's 2 Bed, 1 Bath, Kitchen, Pets OK!

North Portland (Arbor Lodge), Oregon

Airbnb Link

Price: $$$$

The place has potential, but it is severely outdated and dirty. The fridge, heat, hot water heater, and coffee maker did not work. The electrical is a mess, the blinds need to be replaced, the heat needs to be fixed, the kitchen needs a severe makeover, the plastic in the shower covering the wall needs to disappear, and the floors need replacing.  The blinds are old, barely work, rusty and dirty. The kitchen counters are stained and gross. There is a glob of something in the kitchen sink, but I did not want to find out what it was by touching it.

My Only Heat Source Other Than Small Wall Heater In Bedroom

Albert, the host, was fine before and during check-in, but then he checked-out and everything went downhill from there. With no heat and nothing working the first night, I tried to contact him at around 9pm, 10pm, and 11pm, but he would not pick up the phone or respond to texts. He sent an electrician the next day, but he said "I can't find anything wrong", even though there was not enough amps to run more than one or two things at the same time. When I returned the second evening, I expected the problems to be solved, but they were not. Again, I tried to contact Albert, but he said "there's nothing I can do". A guest, me, was freezing (temps in the high 30s during the day and 20s at night) and nothing worked, but there was absolutely no sense of urgency and even less communication.

The location is not bad, but it is an old building in a rather seedy neighborhood with little within walking distance except a couple dive bars and a 7-11.

Plastic Hiding Something In Shower

Bathroom Heater Hasn't Worked In Years

The apartment was uninhabitable and should have never been rented. I cannot believe that I was charged for the two nights I stayed there, freezing and unable to shower (no hot water), make coffee or store anything in the fridge. I feel that the host could have done much more to solve the problems or at least communicate that he could not. He had my phone number and knowing that there was still no heat and nothing working on day two, a simple phone call or text would have allowed me to find suitable accommodations. It is inexcusable for a "paying" guest to have to suffer and as someone with experience in the hospitality industry, he should have known better.

Thanks to Airbnb for your professional help and the $200 credit. Even though I had to suffer for two nights, your representatives were compassionate and very helpful.

Finally, I got this wonderful text (5:47AM - Friday) from Albert after he read my honest review online:

This is the kind of person you will be dealing with if you choose to stay with Albert. Your choice!

CombatCritic Gives Albert's Place 1 Bomb Out Of 10 And A Spot On My "WALL OF SHAME"

One Bomb Equates To:

Read Reviews By CombatCritic:

Yelp - Elite '14/'15/'16/'17

Tabelog - Official Judge (Silver)

Zomato - #1 Ranked "Verified" Foodie





... And Don't Forget To Subscribe To TravelValue TV on YouTube

Title: Portland, OR: Airbnb Nightmare On Lombard Street

Key Words: Airbnb, Albert, North portland, Portland, Oregon, apartment, room, CombatCritic, TravelValue, travel, value, accommodation, hotel, motel, guest, review, Yelp, Airbnb.com, Lombard, street

Translation for Civilians: FUBAR = "Fucked Up Beyond All Repair"

Split, Croatia: Guest House Vlado Is A Scam And Hotels.com Could Care Less!

Guest House Vlado

Split, Croatia

Guest House Vlado in Split, Croatia is a RIP-OFF!  Do not book a room with this “so-called” guest house. Do not fall for the lies they tell in their description on Hotels.com and don’t expect any help from Hotels.com if you have any problems with a reservation.

I made a reservation from Dubrovnik the day before we left for Split.  Here’s the description Guest House Vlado gives on Hotels.com:

“Enjoying a beautiful Mediterranean climate, crystal clear seas and warm sands, this fascinating area of Croatia is also home to the Guest House Vlado, Split , where guests can take advantage of affordable 3 star accommodation .”

This is no 3-star accommodation and it is not a guest house.  The room we were eventually shown was on the 3^rd floor (no elevator) of an old building with a 2-star “Sobe” sign on the front (a Sobe is a private residence in Slavic countries and anything below 3-stars has minimum essentials).

 “A warm welcome awaits you at this attractive property, and you are assured all the benefits you would expect to find in an upscale hotel. Located close to the Diocletian Palace and the beautiful Bacvice beach, visitors have no excuse not to relax and soak up the sun and the culture. Do not hesitate to ask the experienced staff for local tips and advice. Please Note: This guest house only accepts payment made by cash. “

The Hotels.com map locating Guest House Vlado near the bus/train station and Split’s Old City is a total lie.  I booked the room the day prior (and agreed to pay 80 Euros - $103) because we were only staying in Split for one night and needed to catch a train the following evening, so I was willing to pay extra so we didn’t have to drag our bags all over town.  We followed the map as shown on Hotels.com (with all of our baggage in tow), but Guest House Vlado was nowhere to be found.  When I asked several people where 86a Matice Hrvatske (the address listed on hotels.com) was, we were sent on a wild goose chase around Split for the next 1½ hours, finally locating the address about a mile from the station where we had arrived.  In fact, Diocletian's Palace was 1.06 miles from Guest House Vlado, not 400 yards as advertised on Hotels.com.  The “warm welcome” was an old hag (woman I believe) with a beard sitting in front of a worn out apartment building in a very seedy area.  She was extremely rude and condescending, even when I pointed out all of the inaccuracies of her description and the amenities listed on Hotels.com:

Amenities (all rooms include)

·         Air conditioning

·         Balcony

·         Cable television service

·         Ceiling fan

·         Kitchen

·         Non-smoking only

·         Television

·         Air-conditioned public areas

·         Bar/lounge

·         Garden

·         Grocery/convenience store

·         Number of rooms: 15

·         Restaurant(s) in hotel

·         On-site car rental

·         Room service (24 hours)

This is not a hotel, but several (five according to the old hag) sub-standard properties located in some terrible areas.  There was AC in the room we were shown and a very small balcony.  There was a TV on the floor, but we did not stick around long enough to find out if there was cable.  There was no AC in public areas because there were no public areas.  This is a room on the top floor of a building.  There was no ceiling fan, bar/lounge, garden, grocery/convenience store, car rental agency, room service, or restaurant in the “hotel” because THIS IS NOT A HOTEL.

When we finally got to the room (2½ hours after we had arrived by bus from Dubrovnik), the hag said “Everybody always says thank you so much for this beautiful room, is it not a beautiful room?”  I said, “Actually, no it’s not” and proceeded to tell her about all of the beautiful rooms we had stayed in on our journeys, rarely paying more than 50 Euros for rooms directly on the sea.  She became very rude and threatening at this point, so I told her that we were not going to pay 80 Euros for a room which was falsely advertised and misrepresented on Hotels.com in order to trick me into making the reservation.  She showed me a list of about ten names (with prices ranging from 70 to 130 Euros) which she was expecting from Hotels.com bookings, saying “see how much they are paying, you have a very good price”.  I told her that I refused to be swindled or bullied into staying in (and paying for) a room which was misrepresented in the advertisement, so we told her so and left.  She and her friends followed us for a while as we searched for a place to go (it was now around 7:30 PM), but we finally lost them when we got on a bus for the train station. We were very concerned because of her aggressive nature and did not know what their intentions were.

I immediately bought an international calling card (which cost me another $10) and called Hotels.com’s 24-hour “emergency” number, knowing that they would be very supportive and help us out of our predicament.  Wrong!  After getting cut off the first time, I finally spoke with Melvin (Employee # 5262899) at the Hotels.com toll-free emergency number where they advertise their “RISK FREE BOOKING”.  After explaining our situation to Melvin, he said he was sorry, BUT “there is nothing we can do because we are merely a booking site, a middle man, between the property and you.  If you have a problem with the property, you need to work it out with them”.  I asked him how Guest House Vlado could be allowed to lie and cheat people out of large sums of money and Hotels.com doing nothing about it.  He said he was sorry again, there was nothing he could do, the property could still charge us even though we did not stay there, and was going to hand me off to somebody else to try to find us a room.  I had had enough by this point, hung up the phone, and called my bank in the U.S. to warn them about a possibly fraudulent charge on my credit card.  We went directly to the train station and booked the first train out of Split, headed for a much more civilized country, Slovenia. I have booked many rooms over the years with Hotels.com and never had a problem until now.  They are apparently unconcerned about their customers and allow fraudulent business practices on their site (Guest House Vlado is still advertizing rooms and tourists are getting ripped-off two days after our complaint to Hotels.com).  I tried to post a review, warning other travelers about Guest House Vlado, but Hotels.com does not allow it, even though I have an account and have been a customer for many years.  They make you wait for an e-mail with a link “a couple days after your stay” to submit a review.  I finally received the email 5 days later (Aug 19th), but when I clicked on the link, the message I received was “Sorry, you are not eligible to submit reviews”.   More and more Hotels.com customers are being ripped-off by Guest Housel Vlado as I write this, even after warning their employee (Melvin) on 8/14/2010.  We will never book a room with Hotels.com again and I urge you to consider doing the same!!! Boycott Hotels.com until they show some concern for their customers and stand behind the “risk-free” booking they so proudly claim! "We never charge a cancellation or change fee because it's just not fair.  At hotels.com, we understand sometimes your plans fall through. Or, perhaps you just decide you'd prefer to spend your vacation lounging on the beach rather than visiting your in-laws.  Hey, it happens. That's why we never charge you hotels.com change or cancel fees. Other travel sites may charge you a fee to change your plans, but with hotels.com just go online or call 800-2-HOTELS (800-246-8357) to change or cancel your plans. Please note, you may still be subject to change and cancellation fees that the property itself may impose and require us to pass on. So go ahead, be free to change your mind." It's all a lie!  Guest House Vlado is still listed on Hotels.com, Expedia, and other travel sites, so they could obviously care less about the consumers...US!  READ ALL REVIEWS BEFORE BOOKING ON THESE SITES!!! CombatCritic Gives Guest House Vlado And Hotels.com 1 Bomb Out Of 10 And A spot On My 'WALL OF SHAME" One Bomb Equates To: "Fucked Up Beyond All Repair" Read Reviews By CombatCritic: Yelp - Elite '14/'15/'16 Tabelog - Official Judge (Bronze) Zomato - #1 Ranked Foodie ... And Don't Forget To Subscribe To TravelValue TV on YouTube Title: Split, Croatia: Guest House Vlado Is A Scam And Hotels.com Could Care Less! Key Words: Croatia, guest house, Guest House Vlado, Hotels.com, problems reservation book, RIP-OFF, room, scam, Split, CombatCritic, travel, value, TravelValue, hotel, review

Editorial: Airbnb Condones Unprofessional Behavior And Discrimination By Its Hosts

Airbnb
San Francisco, California

I have noticed a recent trend on Airbnb, in Eureka, California at least, where hosts have either canceled after having made a "confirmed" Instant Booking or ignored my requests to reserve a room posted as "available" on their calendar during the applicable dates.

I requested a reservation on two different occasions at Jennifer's Garden View Room for a upcoming trip to Eureka, changing the dates due to unforeseen circumstances, but never getting a response despite promises to get back to me the "in next day or so". Here is the transcript of messages:

July 6, 2016

Hi Jennifer! 

I'm thinking of coming to Eureka for at least a week. Your calendar looks clear and I'm finalizing the rest of the details, but want to make sure your place is available and for how long before I make reservations in other towns. 

Look forward to hearing from you soon.

Thanks!

Chris

--------

July 6, 2016 

Hi Chris! 

Nice to hear from you. I will have to check with a couple of possible renters and get back to you in the next day or so. 

Thanks! 

Jennifer 

 ----------

July 9, 2016 

Change of plans out of my control ... Please let me know if your place is available (during these dates) or know (of) another option. Not much available in my price range in town during that period. 

Thanks! 

Chris

------- 

July 9, 2016 

Hi Chris. Good to hear from you. I need to check my calendar tomorrow and get back to you. 

Jennifer

------ 

Not one, but six days later and no response from Jennifer, I sent he another message: 

July 15, 2016 

I'll take the silence as a no. Not having much luck with Eureka hosts. Thanks anyway! 

Chris 

------ 

July 16, 2016

Sorry Chris, I haven't been able to check my phone or work on your questions. But I think I'll pass on this one. 

Extremely unprofessional behavior and bordering on discriminatory, considering the fact that the room is posted as available, but she refuses to accept my reservation. Maybe I should change my profile:

About Me 

School: Los Altos High School (Hacienda Heights, California); California State University, Los Angeles, California 

Work: Retired Air Force Officer, Licensed Professional Counselor specializing in the treatment of PTSD with military and Veterans 

Languages: English, Italiano

After being ignored, then refused, by Jennifer, I checked Airbnb for other options in Eureka during those dates and, oddly enough, Jennifer's Blue Room - Arcata, CA, United States was still available for the exact dates I was requesting. It seemed obvious that Jennifer did not want me staying with her for some reason. Maybe she does not like Veterans because that was all she knew about me based on what is in my profile, that and the countless positive reviews from hosts we have stayed with.

As I mentioned earlier, I made an "Instant Book" reservation (for the very first time) at Terri's "Serene Views", a different private room in Eureka, California. Instant Book is a feature that allows you to enter your dates of travel and if a listing's calendar has no occupancy during that time, you can get an instant "confirmed" reservation instead of waiting for the owner to get back to you. Sometimes it takes days to get a confirmed reservation from some of these ding-a-lings, so when I saw what looked like a nice place at a good price, I cancelled a reservation I had made on another site in the interim and booked with Eureka Terri ... BIG MISTAKE!

An hour-and-a-half later, I got a message from Terri:

"Looking forward to meeting you!"

BUT ... nearly four hours later, as I was prepping for my trip, I received this surprising, inadequate and unprofessional excuse from Terri:

"My family requests a visit during this time. Hope you find a suitable replacement. Thank you."

Here is Airbnb's CONFIRMATION OF MY CANCELLATION:

UNSAT ... FUBAR ... My week in Eureka was now Tango-Uniform  and I scrambled to find a place to stay in my price range ... thanks, for nothing Jennifer, Terri and Airbnb!

I had to pay hundreds of dollars more because a couple of Airbnb Airheads, an unprofessional newbie and a tree hugging liberal, could either not keep their calendars up-to-date or simply discriminate against guests based on the information in our "verified" profiles. It makes Airbnb look bad because they condone this unprofessional behavior and it should not have been allowed. 

What is the purpose of Instant Book if your confirmed reservation can simply be cancelled on a whim by the host? Useless ... both Instant Book and Airbnb's response to the situation ... because when I sent them a message communicating my dismay, all I got was an automated response telling me, to paraphrase: "we're too busy and important to respond to every customer ... sorry, you are on your own bub!"

Here is the message I sent to Airbnb, telling them about the discriminatory behavior by their hosts:

I requested a room for these exact dates on two occasions with Jennifer and she told me there was no availability (just yesterday), yet this room in her home is advertised as available during that period. She told me twice that she'd "get back to me" the next day, but failed to contact me after more than 5 days both times, leaving me hanging without a reservation. 

She is the second inconsiderate host in Eureka, having Instant Booked a room at another house (with Terri), only to have (her) cancel four hours later.

Airbnb should police their hosts a little better to prevent unprofessional behavior and/or outright discrimination against Veterans (and many others according to the NY Times and numerous lawsuits). It's obvious that these "liberal" hosts don't want a male, conservative, retired, military officer staying with them and that is not just wrong, it's illegal.

If you don't do something about it, I will. 

Thanks!

Chris S

I have yet to receive a response from Airbnb, hence, I am writing this editorial. If you would like to read the New York Times article on Airbnb's condoning of discriminatory behavior by their hosts, you can read more here: New York Times: Discrimination by Airbnb Hosts Is Widespread, Report Says

CombatCritic Gives Discriminatory Jennifer, Cancellation Terri And Airbnb 1 Bomb Out Of 10 And A Spot On MY WALL OF SHAME ... More Bombs Are Better!

 One Bomb Equates To:

Read Reviews By CombatCritic:

Yelp - Elite '14/'15/'16

Tabelog - Official Judge (Bronze)

Zomato - #1 Ranked Foodie





... And Don't Forget To Subscribe To TravelValue TV on YouTube

Title: Editorial: Airbnb Condones Unprofessional Behavior And Discrimination By Its Hosts

Key Words: Airbnb, room, apartment, stay, Jennifer, Terri, Eureka, Arcata, CA, California, accomodation, hotel, CombatCritic, TravelValue, travel, value, service, review, Yelp, Zomato, Tabelog, airbnb.com

Translation for Civilians: FUBAR = "Fucked Up Beyond All Repair"