Lawrence, KS: Unscrupulous, Rude, Unprofessional ... AVOID HARRIS AUTO REPAIR AT ALL COSTS!

Harris Auto Repair

811 E 23rd Street
Lawrence, KS 66046
Phone: (785) 838-4488
Website: harrisautorepairinc.com
Prices: $$$$

Unscrupulous, rude, unprofessional ... AVOID HARRIS AUTO REPAIR AT ALL COSTS! 

Read my initial Yelp review dated 4/25/2016 for reference.

I have no idea how these guys get 5-star ratings on Yelp, other than from friends, but take this Yelp Elite's word for it, think twice before taking your car there because your or someone else's life could be in jeopardy if you do.

I should have gone with my gut feeling on these guys. Something was just not right, but I could not put my finger on it. Now I know what the problem is. They either do shoddy work or charge people for doing nothing at all because the $600 brake job they "supposedly" did on my car in April nearly caused me to rear end a bus that decided to stop in front of me (for no apparent reason) a little over a month ago and less than 3 months and 500 miles after they "fixed" my brakes.

As I mentioned in the review I wrote 3 days after they did (or did not do) the work referenced above, the brakes seemed no different than before I spent $600, but I trusted them and gave them the benefit of the doubt, assuming that the brakes worked fine and the vehicle was safe to drive. It is not. I was not very close to the bus I mentioned above, but when it unexpectedly stopped in the middle of a block for a jaywalking pedestrian, my brake pedal went straight to the floor and my car came to a very slow stop, barely missing the rear end of the bus. I was very lucky that I did not hit the bus, stopping inches from its bumper. Anyway, I was leaving town for a month and did not have time to take the vehicle in and tell them about the problem before I left, so I thought it could wait until I returned.

Well, now I am back from my trip and decided to stop by Harris Auto Repair today to tell them about the problem with their brake job. As I explained the problem, to Lance I believe, it seemed obvious that he was not going to stand behind the repairs they may or may have not made. Instead, telling me all of the things that could possibly be wrong with my brake system, I then asked him if they had inspected the system when they performed the work in April and why I was having the same exact problem after spending $600 in their shop. If they were in-fact "professionals", they would have inspected the brake system thoroughly (which I paid an extra $86 for), diagnosed the problem correctly, and performed NECESSARY repairs, charging me a fair price for work performed. At this point he started to get indignant with me, raising his voice and saying "look Chris, we've been through this before ... blah, blah, blah". That was when I stopped listening, realizing he was not about to stand behind their shoddy work (which nearly caused an accident) and telling him "Fine, I'll just take it somewhere else to get your work fixed".

On a similar note, a week or so ago (the day after I returned) I asked them for an estimate to have three belts replaced on the same vehicle (at which point I planned on telling them about the brake problem) and was quoted around $230, but I was alone and they could not shuttle me back and forth while the work was being performed, so I decided to go to my regular mechanic. Mike, at Don's Auto Center on 11th Street (near Haskell), quoted me $160 to replace the belts, which he did in an hour, charging me exactly what was quoted.

I will never consider taking our cars to Harris Auto Repair again and highly recommend that you consider doing the same. I have had extremely poor experiences with mechanics in Lawrence (Das Autohaus is another example) where integrity appears to be severely lacking, Don's Auto Center being the sole exception. So take your vehicles there because they are honest, you can trust them, they do good work, and they will charge you a fair price ... unlike Harris Auto Repair.

CombatCritic Gives Harris Auto Repair 1 Bomb Out Of 10, Earning Them A Spot On CombatCritic's "WALL OF SHAME!

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Title: Lawrence, KS: Unscrupulous, Rude, Unprofessional ... AVOID HARRIS AUTO REPAIR AT ALL COSTS! 

Key Words: Harris Auto Repair, Harris, mechanic, car, auto, automobile, Volkswagen, VW, battery, repair, cost, con, pro, rude, Lawrence, Kansas, Yelp, combatcritic, review, wall of shame

If You Want to Spend Lots of Money, Take Your Car to Das Autohaus!

DAS AUTOHAUS

1045 New Jersey Street

Lawrence, KS 66044

Phone: 785-843-9494

Web: http://dasautohausinc.net/index.html

As is usually the case, I should have listened to my gut instinct before trusting Dave, the owner of Das Autohaus and the Scuba Shack, co-located businesses literally around the corner from our home in Lawrence, Kansas.  When I stopped by to inquire about snorkeling gear for an upcoming trip to the Caribbean and discuss hiring him as our new mechanic (having recently moved to the area), the price for a mask, snorkel, and fins that go for less than $50 (with free shipping) on Amazon.com were quoted at $99 ... HINT #1 that things to come from Dave would not be cheap!

Being unemployed, we do not have a lot of money and our previous mechanic in Kansas City was always honest, fair, and did excellent work. I knew I could trust him and he never took advantage of us, unlike many mechanics, including, in my opinion, Dave and Das Autohaus.

I took our 2000 Volkswagen Beetle to Dave for a simple check of the battery (which was losing its charge on very cold mornings) this morning, expecting a fair and reasonable estimate.  He told me that it would take about an hour to run some diagnostics. I asked him how much an oil change would be while I was there and he told me, "$60".  I told him that my last mechanic only charged me $25 (including oil, filter, checking fluids, and inflating tires) and that I thought his price was too high (HINT #2 of a rip-off ... I should have walked away right then, but I believe in supporting local small businesses), so I told him not to change the oil.

Three hours later, Dave finally called and told me that the problem was in-fact the battery, which I assumed was the case, and considering the fact that batteries for my vehicle run around $100 (including FREE testing and installation) at any reputable auto parts store, I figured it should run me $160 more or less ($100 for the battery and an plus or minus an hour, to be generous, for labor - diagnostics and installation). I asked him how much it was going to cost and he said, "that comes to a little over $280".  

I thought maybe I had misheard the price, so I asked him, "did you say $280?". He confirmed the ridiculous price and I said, "I can buy a battery for $100 with free installation at an auto parts store, so why do you want to charge me $280? How much is the battery?".  He replied, "$140", to which I responded, "so you want to charge me $140 in labor to replace a battery I can get installed for free anywhere else?" He told me, "that's what it costs.  Do you know how long it takes to install a battery?"  I told him that I do in-fact know how long it takes because I installed the VW battery 4 years ago myself, taking only about 15 minutes. His "I could care less" and aggressive tone of voice ticked me off, so I told him I would be right over to collect my car. 

When I arrived, he insulted me further by saying that the car had not been well maintained and, in an attempt to up-sell someone who was not going to fall for his BS in any event, that I needed to replace the timing belt.  I told him that the timing belt had been replaced less than 70,000 miles ago and that the VW had been well maintained, changing the oil every 5,000 miles even though recommendations are to change diesel oil every 10,000 miles and making all RECOMMENDED and NECESSARY repairs (from our honest mechanic).

He then handed me a bill for $75:

As you can see from the invoice, he not only overcharged me for the labor involved with the estimate, HE CHARGED ME $9.99 FOR SUPPLIES?  What supplies could he have possibly used to test my charging system?

Having spent my Air Force career as a transportation officer and responsible for hundreds of auto mechanics (and the Best Transportation Squadron in the United States Air Force), I know how repair costs are calculated, so I asked Dave how much his hourly rate was. He said, "I work by the job, not by the hour", so I knew he was not on the up-and-up. In comparison, here is a quote from AutoMD.com for the exact repair on my vehicle and as you can see, it is MUCH closer to my estimate than his:

Quote Number # 636221

2000 Volkswagen Beetle GLS 4 Cyl 1.9L

Parts Selected

• Save Quote
• Print

Jobs*		Warranty	Qty/Hrs	Cost	Total
Battery Replacement
Parts	CARQUEST Battery (New)	2 yr / 24k mi	1	$136.05	$136.05
Labor		2 yr / 24k mi	0.60 hrs	$80.00	$48.00
					$184.05
Other Fees
Shop Supplies				$1.84	$1.84
					$1.84
Quote Summary
		Parts	1	$136.05	$136.05
		Labor	0.6 hrs	$48.00	$48.00
		Other Fees	1	$1.84	$1.84
Total					$185.89

He was trying to charge me over $140 in labor for a job that takes 6/10 of an hour, ATTEMPTING to charge me over $250 an hour for labor when the average is $65 to $70 an hour elsewhere ... CAN YOU SAY "RIP-OFF" ... SURE YOU CAN!

I took my car to Walmart (invoice below) a few days later. They tested my charging system FOR FREE, CHARGED ME ONLY $109.97 FOR THE BATTERY, and INSTALLED IT IN ABOUT 20 MINUTES FOR FREE ... for a total of only $124 and change! Adding in the $75 Dave charged me for doing practically nothing and the grand total came to $200, SO I STILL PAID $80 LESS THAN DAVE WAS GOING TO CHARGE ME even though I should have paid over $150 less if I had been dealing with an honest person.

Mechanics are notorious for taking advantage of uneducated customers as we have all seen on shows like 20/20 and 60 Minutes, but there are good, honest people out there as our last mechanic proved over the last five years. I assumed, and you know what happens when you "ASSUME" ... YOU MAKE AN "ASS" OF "U" AND "ME", that Dave would be fair and honest, knowing very well that this was the first time I had been there and possibly trying to "do the right thing" by a new customer. In my opinion, Dave obviously has no idea what the "right thing" is or what "integrity" entails, so if you have more money than you know what to do with and do not care how much a service costs, by all means go to Das Autohaus! I did not realize how good I had it with our last mechanic, but maybe it is worth the 40 minute drive not to find out how many crook mechanics there are in Lawrence, Kansas!

CombatCritic Gives Das Autohaus 1 Out of 10 Bombs ... Bombs Are Good!

UPDATE: Since this debacle, several people (friends and strangers alike) have come forward with stories of their own about Dave and Das Autohaus. It seems as though he has an unsavory reputation in Lawrence, a reputation I wish I had been aware of prior to trusting him with my car. So I am sharing my story and opinion with you in the hope that I can spare some of my neighbors from a similar experience. Take heed and pass the word along so that others will not be victimized by this unscrupulous business owner.

Key Words: das, autohaus, mechanic, car, auto, automobile, Volkswagen, VW, battery, repair, cost, con, pro, rude, Lawrence, Kansas, InstitutionalTerrorism, institutional, terrorism

This review is based solely on my opinion and what I believe to be true based on my direct experience with the service(s) in question. Readers should take these facts into consideration when deciding to utilize a service (or not) and that my opinion may or may not reflect the true nature and/or character of the individuals and/or institutions being reviewed.